Have you had an occasion to call or email the new Call Center at 833-MIL-MOVE (833-645-6683), email PCSCallCenter@mail.mil ?
How was your experience and how was your issue handled?
Here's the full article:
https://www.defense.gov/News/News-Stories/Article/Article/4261463/pcs-task-force-launches-call-center-delivering-answers-on-military-moves/