Here are some excerpts from a DOD article posted 27 June 2025

The joint task force Curtis leads was established in May at the direction of Defense Secretary Pete Hegseth to improve how the Defense Department moves service members from one assignment to the next.

The task force now has approximately 20 members and will grow to more than 50, Curtis said. The team also collaborates with members from the Transcom operations staff, representatives from each of the military services, including the Coast Guard, personnel from the Office of the Secretary of Defense and representatives from the commercial household goods moving industry.

Curtis said DOD will work through this year's peak moving season, but the goal of the task force is to ensure the department provides the highest quality moving services for service members, civilian employees and their families.

The task force, Curtis said, must build an efficient system to ensure service members will always, to the extent possible, have the best possible moving experience.

"We're working on trust, timeliness and accountability," he said.

The task force is setting up a 24/7 call center that will enable service members to call whenever they encounter issues with their move. Curtis said the center is scheduled to open in July.

"We want to ensure that they can talk to an actual person who can remove obstacles for them," he said, adding that the call center will be obligated to call the service member back with the way forward to resolve their problems.

Source Article:
https://www.defense.gov/News/News-Stories/Article/Article/4229085/pcs-task-force-prioritizes-trust-timeliness-accountability/

Task Force Memorandum
https://www.defense.gov/News/News-Stories/Article/Article/4229085/pcs-task-force-prioritizes-trust-timeliness-accountability/